Cancellation policy

Some items in our store may be available for subscription or pre-order. This cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions

If you purchase a subscription, you will receive ongoing deliveries. These deliveries are based on the length of your subscription and the frequency you select. Your payment information will be securely stored. You will be charged for each delivery unless you choose to pay in advance. Some subscriptions may automatically renew at the end of their term. If you do not wish to renew a subscription, you can cancel it. You can cancel or change your subscription at any time. Order confirmation emails contain links to your order. You can use them to manage your subscription. See our returns policy for more details on returns and refunds.

Pre-orders

When you place a pre-order, you purchase a product that is out of stock or coming soon and is not yet in stock. At checkout, we may not collect any payment or only a partial deposit and store the payment method. We will then process the order and charge the full amount, or the remaining amount, at a future date. You can cancel a partially paid pre-order that has not been processed. If the order has been processed, you cannot cancel it, but you can request a full or partial refund. Please see our returns policy for more details on returns and refunds.